Loker Migas PT Schlumberger Geophysics Terbaru Oktober 2016

Loker Migas  PT Schlumberger Geophysics  - Schlumberger is the world’s leading supplier of technology, integrated project management and information solutions to customers working in the oil and gas industry worldwide. Employing approximately 120,000 people representing over 140 nationalities and working in more than 85 countries, Schlumberger provides the industry’s widest range of products and services from exploration through production.

IT Services Desk Analyst
PT Schlumberger Geophysics Nusantara

Responsibilities

• A Service Desk Analyst is responsible for providing first and second level administrative and technical support for the resolution or escalation of laptop and desktop hardware/software related problems and problems related to IP Telephony, Connectivity, Security, Servers, and Real time operations. The Service Desk Analyst is the initial point of contact for technical problems and performs troubleshooting tasks, problem diagnosis, problem resolution or problem escalation.

Requirements

Previous Experience and Competencies :

- Accredited certification, diploma or degree in an IT related field
- MCDST, MCSA, MCSE, CCNA and/or A+ certifications would be an asset
- Broad knowledge of Microsoft operating systems and tools, office applications including email, and PC and laptop hardware including printers
- Experience in answering helpdesk calls and troubleshooting over the phone or using remote tools
- Experience with ITSM tools and processes
- Experience with a formal helpdesk ticketing system and related processes
- Basic experience in an IT service delivery support role
- Experience working in a large customer-focused environment a plus
- Experience with the IT Service Management (ITSM) competencies

 

Behavior :

- Fluent in English. Ability to communicate in regional languages is an asset
- Exceptional Customer Service Skills
- Established Troubleshooting Skills
- Multi-task oriented
- Exceptional interpersonal skills with the ability to communicate effectively, both written and verbal
- Understanding of customer satisfaction principles and practices
- Experience working in a team-oriented, collaborative environment
- Ability to handle stress and work under pressure
- Self-motivated with the ability and self-discipline to work in a fast paced environment
- Ability to absorb and retain information quickly
- Ability to react well with changes
- Good organizational and time management skills
- Good analytical and problem solving skills